Patient Information

We require your consent to collect personal information about you. This medical practice collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. We use the information that you provide us in the following ways:

• Administrative purposes in running our medical practice.
• Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
• Disclosure to others involved with your health care, including treating doctors and specialists outside of this medical practice. This may occur through referrals to other doctors, or for medical tests and in reports returned to us following the referrals.
• Disclosure to other doctors in the practice, locums, registrars and medical students attached to the practice for the purpose of patient care and teaching.

Click Here for our Privacy Policy

We pride ourselves on providing a friendly and efficient practice, so if you have any suggestions that you feel we could improve, please let us know.

If you have any complaints, please ask to see or write a letter to the Practice Manager. We feel that it is equally important to tell us when you are unhappy about anything, as it is to receive compliments but if there is an major issue we can not assist with, you may wish to contact:

Health Quality and Complaints Commission

GPO Box 3089

Brisbane Qld 4001 Phone: 1800 077 308

For after hour medical care telephone National Home Doctor Service 13 74 25

Emergencies ALWAYS call OOO Ambulance.

Helensvale Medical Centre bulk bills all current Medicare card holders and DVA card holders on weekdays only from 4/05/2024 . * Costs may apply for procedure/treatment room – please contact reception if any questions.

on weekends and public holiday a Gap fee will incur for standard consults for all patients at  age 16 and older and without concessions and  pensioner card holders.

A Consultation fee of $80.00 applies to non- Medicare card holders and overseas visitors. Please note that pre-employment, life insurance, diving and driving medicals, and superannuation forms are not covered by Medicare. Please advise the reception staff if your appointment is for this purpose and we will advise you of the cost.

It is essential to make an appointment to see your doctor in advance if possible. Our consultations are 10 minutes, if you require a longer consultation, please advise reception when making your appointment.

Emergencies are prioritised & seen immediately and unfortunately this may put your appointment behind schedule. If this is the case, reception will keep you informed on the expected time delay. Patients with appointments have priority and if you arrive as a walk-in without an appointment (and it is not an emergency), we will advise you of the expected waiting time or an alternative appointment.

Reception will only put calls through to the doctor where they have specifically requested you contact them or they are of an urgent nature. Reception & Nurse are trained to triage & pass message onto your treating Doctor. Telehealth appointments are still available to patients who have been to this practice in the last 12 months.

To protect your privacy, email is not our preferred method of communication.

If you wish to send or receive information via email, you will always need to send through an email with your consent to receive communication by this method & accept that this is not a secure system. 

Please do not email reception for emergencies or appointments.

Requests for prescriptions, referrals etc will not be taken over the phone unless you have a telehealth appointment booked with your doctor. Please make an appointment for prescriptions, repeat prescription, referrals & medical certificates.

This practice has a recall/reminder system. All patients are invited to participate, this helps with keeping a check on patient follow ups.  Please see your personal health questionnaire if you would like to consent to being added to the recall/reminder system.

Regular patients of our practice are able to obtain visits from a GP (where such visits are safe and reasonable) in their home, residential aged care facility or residential care facility within normal opening hours. These are conducted at the doctors discretion & please be aware there may be a fee for this service.